Privacy Policy

Information We Collect

Depending on how you interact with FREIGHTX LOGISTICS LLC, we may collect information that you voluntarily provide to us as well as automated technical data. This includes:

• Your name, job title, and company contact information.
• Phone number, mobile device number, and email address.
• Freight pickup/delivery addresses, load dimensions, gross weight, and equipment specs.
• Information submitted through rate quote forms, contact forms, or dispatch requests.
• Communications and correspondence sent to our customer service or dispatch team.
• Automated technical data including IP address, browser type, operating system, referring URLs, device identifiers, and page interaction metrics.

How We Use Your Information

Information collected through our website and digital services may be used to:

• Process freight quote requests and arrange transportation services with authorized third-party carriers.
• Provide load status tracking, dispatch confirmations, and delivery notifications.
• Respond to inquiries, rate requests, and customer support communications.
• Optimize website performance, diagnostic security, and overall user experience.
• Conduct targeted advertising, retargeting, measurement, and conversion tracking through advertising platforms.
• Maintain business records and comply with federal transportation safety and commercial regulations.

Communications & Text Messages

If you provide your phone number through our website or communicate with our team regarding a freight request, you consent to receive telephone calls or SMS/MMS text messages related to your request, dispatch status, driver location, scheduling, and service updates.

Message frequency varies based on active freight activity. Standard message and data rates may apply.

You may opt out of text messages at any time by replying STOP. For support, reply HELP or contact us at dispatch@heavyhaulgroup.com .

Mobile numbers and opt-in consent collected for operational text messaging will not be sold, rented, or shared with third parties for their own promotional or marketing purposes.

Advertising & Analytics

FREIGHTX LOGISTICS LLC uses cookies, pixels, tags, and similar technologies to understand website traffic, measure advertising performance, improve user experience, and evaluate conversions. Some of these technologies may be managed through Google Tag Manager (GTM).

Google Analytics & Google Ads

We may use Google Analytics to understand website usage, traffic sources, and site performance. We may also use Google Ads conversion tracking and remarketing technologies to measure advertising campaigns and, where permitted by applicable law and your consent preferences, show relevant advertisements to users who have previously visited our website.

Google may process information such as IP address, device information, browser information, pages visited, interactions, and advertising identifiers. These technologies are used for the purposes described in this Privacy Policy and are subject to applicable privacy and consent controls provided by our website and the relevant third-party platforms.

Cookie & Advertising Choices

You may manage or withdraw applicable cookie consent through the cookie controls available on our website. You may also control certain advertising preferences through your browser settings and the advertising preference tools provided by Google and industry organizations.

Additional opt-out resources include: Google Ads Settings , the Network Advertising Initiative (NAI) , and the Digital Advertising Alliance (DAA) .

Meta Advertising

Where enabled, Meta advertising technologies may be used to measure conversions and build advertising audiences for Facebook and Instagram. These technologies are subject to applicable consent requirements and the privacy controls provided by Meta and our website.

California Privacy Rights (CCPA / CPRA)

This section applies solely to residents of the State of California under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

Your California Rights

• Right to Know & Access: You have the right to request information regarding the categories and specific pieces of personal information we have collected about you, the sources of collection, and the business purposes for collecting it.
• Right to Delete: You have the right to request the deletion of your personal information collected by us, subject to certain legal exceptions (such as completed shipment records or regulatory compliance).
• Right to Correct: You have the right to request correction of inaccurate personal information held in our records.
• Right to Opt-Out of Sale or Sharing for Targeted Ads: FREIGHTX LOGISTICS LLC does not sell personal information for monetary payment. However, the use of third-party advertising cookies (such as Google Ads or Meta advertising technologies) may be classified as "sharing" personal information for cross-context behavioral advertising under California law. You have the right to opt out of such sharing.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA privacy rights.

To exercise your California privacy rights, or to submit a "Do Not Sell or Share My Personal Information" request, please email us at dispatch@heavyhaulgroup.com with the subject line "California Privacy Request".

When Information May Be Shared

FREIGHTX LOGISTICS LLC does not sell your personal information for monetary compensation. Information may be shared with trusted third parties solely as necessary to operate our business or provide requested services:

• Licensed motor carriers, escort services, and logistics partners assigned to your freight load.
• Technology providers, hosting vendors, and cloud software services supporting our infrastructure.
• Advertising networks such as Google and Meta for conversion measurement and remarketing as described above.
• Government regulators, FMCSA authorities, or law enforcement agencies when mandated by applicable law or subpoena.

Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, destruction, loss, alteration, or disclosure.

However, no electronic transmission or digital storage method is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security of information transmitted through the internet.

Third-Party Websites

Our website may contain links to external websites or third-party platforms. FREIGHTX LOGISTICS LLC is not responsible for the privacy policies, security practices, or content of external sites. We encourage you to review their policies prior to submitting data.

Children's Privacy

Our website and transportation services are intended strictly for commercial businesses and adults. We do not knowingly collect personal information from children under 13 years of age.

Your Choices

You may request access to, update, or delete your personal information held in our customer records by contacting our privacy compliance team.

We will process verified user requests in accordance with applicable state and federal privacy regulations.

Changes to This Privacy Policy

FREIGHTX LOGISTICS LLC may update this Privacy Policy periodically to reflect changes in our legal requirements, advertising technologies, or business practices.

Updates take effect immediately upon publication on this page. Your continued use of the site or services constitutes acceptance of the modified Privacy Policy.